- Region
- Turkey — Europe / Middle East
- Sector
- Material handling and logistics
- Customer
- Forklift rental and service company with a large mixed fleet
Overview
A forklift service company maintaining several hundred diesel forklifts needed a steady supply of replacement engines for the two most common models in their fleet.
Challenge
Downtime on rental forklifts directly costs revenue, so the customer wanted engines held in stock in Shanghai and shipped within days of each call-off, with consistent quality and a straightforward warranty process.
Solution
| Item | Model | Qty |
|---|---|---|
| Forklift diesel engine | Isuzu C240, 35.4 kW, 4-cylinder | 24 |
| Forklift diesel engine | Isuzu 4JG2, 46 kW @ 2450 rpm, 4-cylinder | 16 |
| Accessories | Fuel injection pumps, alternators, starters, radiators | 40 sets |
Scope of supply
Call-off supply agreement with reserved stock, engine test video before each shipment, pallet packing, air freight for urgent units and sea freight for planned batches, DAP Istanbul warehouse.
Outcome
Average forklift downtime for engine replacement fell because engines were available from reserved stock. The agreement was renewed for a second year with an expanded engine list.
Customer names are withheld; the case describes a typical supply scope built from products in the MARS catalogue.
